Politique d’expédition

All items are made to order. Please allow 5–7 business days for production before your order ships.

Canada: Standard shipping typically takes 3–7 business days after dispatch.

Orders are shipped from Canada. You'll receive a tracking number by email once your order is on its way.

U.S. customers are responsible for any customs duties, tariffs, taxes, or additional carrier fees that may apply to their order.

USA ORDERS — RETURNS AND DAMAGED PRODUCTS

Because our products are handmade and personalized, we do not accept returns, exchanges, or cancellations for change of mind, incorrect information submitted by the customer, or ordering the wrong size or design.

If your order arrives damaged, defective, or incorrect, please contact Peggy’s Creative Studio within 7 days of delivery. Include your order number, a description of the problem, clear photographs of the item, packaging, and shipping label. Please keep all original packaging while your claim is reviewed.

Once the claim is approved, we will offer an appropriate replacement or refund. Do not return an item without contacting us and receiving return instructions first.

Original shipping costs, customs duties, tariffs, taxes, and carrier or brokerage fees are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly by Peggy’s Creative Studio.

Need your order by a specific date? Leave a note at checkout and we'll do our best to accommodate.

For questions, contact us at peggyscourlas53@gmail.com